We’re here to help! Please select the option below that best describes your situation so our support team can assist you as quickly as possible.
Shipping Claim
Submit a shipping claim if your package or product was:
Damaged during shipping
Lost during shipping
Marked as delivered but not received or believed to be stolen
To open a shipping claim, email support@mexistuff.com with the subject line:
SHIPPING CLAIM – Order #[Your Order Number]
Please include your full name, order number, a description of what happened, and clear photos of any damage when applicable.
Return — Request a Refund
Submit a return request if you no longer want the product and would like to request a refund.
To request a return, email support@mexistuff.com with the subject line:
RETURN – Order #[Your Order Number]
Please include your full name, order number, the product you would like to return, and the reason for the return.
Exchange — Request a Replacement
Submit an exchange request if you would like to replace your product with another eligible product, size, color, or available option.
To request an exchange, email support@mexistuff.com with the subject line:
EXCHANGE – Order #[Your Order Number]
Please include your full name, order number, the product you currently have, and the replacement you are requesting.
Important Information
Please do not mail a product back before contacting our support team. We will review your request and provide the appropriate instructions.
All requests are subject to our eligibility requirements, deadlines, exclusions, shipping costs, and other applicable terms. For complete details, please review our Returns, Exchanges and Shipping Claims Policy.
Our support team will respond by email with the next steps.
